Frequently Asked Questions

SOLIA is a premium skincare brand focused on science-backed, thoughtfully formulated skincare. We bring together modern skincare science, clinically recognized ingredients, selected botanicals, and skin-focused formulation to create effective yet gentle skincare solutions.

At SOLIA, we focus on skin, not trends. Our formulations are developed with purposeful ingredient selection, modern skincare science, and a commitment to balancing performance with skin comfort. We don't formulate for trends. We formulate for skin.

SOLIA products are designed for a broad range of skin types. However, every skin is unique, so we recommend choosing products according to your individual skin concerns, needs, and tolerance.

Our formulations are developed with skin compatibility and gentleness in mind. However, sensitive or reactive skin can respond differently to individual ingredients. We recommend a patch test before first use and introducing active products gradually.

SOLIA prioritizes skin compatibility and responsible product evaluation. Where applicable, specific testing or product claims are communicated on the respective product packaging and product page.

SOLIA works with professional manufacturing and formulation partners selected according to our quality and formulation requirements. Product-specific manufacturing and ingredient information is provided on the relevant product page or packaging.

SOLIA is committed to responsible skincare practices and does not formulate its products with animal testing as a product-development objective. Please refer to individual product packaging for the latest product-specific declarations.

You can explore products based on your skin type and specific concerns, such as dullness, pigmentation, dehydration, or skin-barrier support. You can also use our AI Skin Analysis to better understand your skin and receive personalized skincare guidance.

SOLIA AI Skin Analysis is an AI-powered skin intelligence feature designed to analyze facial skin characteristics from a selfie or live camera image. It can assess multiple visible skin concerns, help identify skin type, and provide a personalized skin analysis report.

Simply choose Selfie Mode or Live Mode, follow the on-screen instructions, and allow the AI system to analyze your facial skin. The technology evaluates visible skin characteristics and generates a personalized report to help you understand your skincare needs.

No. SOLIA AI Skin Analysis is designed for cosmetic skincare guidance and skin understanding, not medical diagnosis. If you have a persistent, painful, severe, or unusual skin condition, we recommend consulting a qualified dermatologist or medical professional.

No. AI Skin Analysis is a convenient technology-assisted skincare tool and does not replace professional medical advice, diagnosis, or treatment by a dermatologist.

The AI Skin Analysis is designed to help you understand your visible skin characteristics and skincare needs. Based on the results, SOLIA can provide personalized skincare guidance and help you explore products that may be relevant to your concerns.

Yes. SOLIA aims to make informed skincare guidance more accessible. Where consultation services are available, customers can seek guidance from qualified skincare professionals or doctors regarding their skincare concerns and product usage.

Consistency is key. Follow the recommended application instructions, introduce active ingredients gradually when needed, moisturize regularly, and use broad-spectrum sunscreen during the day. Give your skincare routine sufficient time to work rather than frequently changing products.