Privacy Policy

Last Updated: 04 Sep 2026

At SOLIA, protecting your privacy is an integral part of the trust you place in us. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable laws.

This Privacy Policy explains how SOLIA collects, uses, stores, shares, and safeguards the personal information you provide when you visit our website, create an account, place an order, contact our customer support team, subscribe to our communications, or otherwise interact with our products and services.

We collect only the information that is reasonably necessary to deliver our products and services, enhance your shopping experience, process transactions, provide customer support, communicate important updates, and continuously improve our website and offerings.

By accessing or using the SOLIA website or any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information in accordance with its terms and applicable law.

We are committed to maintaining appropriate technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

If you do not agree with the practices described in this Privacy Policy, we recommend that you discontinue the use of our website and services.

We encourage Understanding This Privacy Policy

To make this Privacy Policy easier to read and understand, certain words and expressions used throughout this document have specific meanings. Whenever these terms appear with an initial capital letter, they should be interpreted according to the definitions provided below, unless the context indicates otherwise.

These definitions apply equally whether the terms are used in the singular or plural form and are intended to ensure consistency throughout this Privacy Policy.

Key Terms Used in This Policy

SOLIA / Company / We / Us / Our: Refers to Hare Krishan Enterprises, the owner and operator of the SOLIA brand, its official website, digital platforms, products, and related services.
Website: Refers to the official SOLIA website and any authorised web pages, mobile experiences, or digital platforms operated under the SOLIA brand.
User / You / Your: Refers to any individual who visits our website, creates an account, places an order, communicates with us, subscribes to our updates, books a consultation, or otherwise interacts with SOLIA's products or services.
Account: A secure customer profile created on our website that enables you to manage your orders, saved addresses, preferences, subscriptions, rewards, and other personalised features.
Personal Information: Any information that identifies you directly or indirectly, including your name, contact details, delivery address, billing information, communication records, account details, or any other information voluntarily provided while interacting with SOLIA.
Technical Information: Information collected automatically when you use our website, including your IP address, browser type, operating system, device information, browsing behaviour, website interactions, session duration, and similar technical data used to improve our services.
Cookies & Similar Technologies: Small digital files and related technologies that help our website remember your preferences, enhance functionality, improve security, personalise your experience, and analyse website performance.
Services: All products, online features, customer support, educational content, skincare consultations (where available), promotional campaigns, subscriptions, and digital services offered by SOLIA.
Business Partners & Service Providers: Trusted third-party organisations engaged by SOLIA to support our business operations, including payment processing, website hosting, logistics, order fulfilment, analytics, customer communication, cloud infrastructure, marketing services, and technology support. These partners are authorised to process personal information only for the specific services they perform on our behalf and are required to maintain appropriate confidentiality and security standards.
Applicable Laws: The laws and regulations governing privacy, consumer protection, electronic commerce, and personal data processing applicable within the Republic of India, including any amendments or successor legislation.

Privacy Policy

This document, together with any future updates, revisions, or amendments published by SOLIA, explaining how we collect, use, store, protect, and process personal information.

3. Information We Collect

To provide a seamless shopping experience and continuously improve our products and services, SOLIA may collect certain information when you interact with our website, purchase our products, create an account, contact our support team, subscribe to our communications, or use any of our digital services.

We collect only the information that is reasonably necessary for legitimate business purposes and in accordance with applicable law.

3.1Information You Choose to Share

The information you voluntarily provide may include, but is not limited to:

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
City, State and Postal Code
Date of Birth (where voluntarily provided)
Account Login Credentials
Order History
Product Preferences
Skin Concerns or Consultation Details (where applicable)
Customer Reviews, Feedback and Survey Responses
Communications exchanged with our Customer Care Team

You may also provide additional information while participating in promotional campaigns, loyalty programmes, contests, giveaways, or other activities conducted by SOLIA.

3.2Information Collected Automatically

Whenever you visit the SOLIA website, certain technical information is collected automatically to help us maintain website security, improve performance, and enhance your overall browsing experience.

This information may include:

IP Address
Browser Type and Version
Device Type
Operating System
Screen Resolution
Language Preferences
Pages Visited
Products Viewed
Search Queries
Click Behaviour
Time Spent on Pages
Referral Source
Date and Time of Access
Website Performance and Diagnostic Information

This information generally does not identify you directly but helps us understand how visitors interact with our website.

3.3Order & Transaction Information

When you place an order with SOLIA, we collect information necessary to process and fulfil your purchase.

This may include:

Order Details
Shipping Information
Billing Information
Payment Status
Transaction Reference Number
Delivery Preferences
Invoice Details

For your security, SOLIA does not store complete debit card, credit card, UPI PIN, CVV, internet banking passwords, or other sensitive payment credentials. Payments are processed securely through authorised payment gateway partners.

3.4Doctor Consultation Information (Where Applicable)

If you book an online consultation with our qualified doctors or skincare experts, we may collect information relevant to providing personalised skincare guidance, including:

Skin Type
Skin Concerns
Lifestyle Information
Current Skincare Routine
Product Usage History
Photographs or Images voluntarily uploaded
Consultation Notes
Follow-up Preferences

This information is used solely to provide personalised recommendations and improve your consultation experience.

3.5Information from Connected Platforms

If you choose to sign in or interact with SOLIA using third-party platforms such as Google, Apple, Facebook, Instagram, or similar services, we may receive limited information that you have chosen to share through those platforms.

Depending on your privacy settings, this may include your name, email address, profile picture, and other basic account information.

We receive only the information that you authorise the third-party platform to share.

3.6Cookies & Similar Technologies

SOLIA uses cookies and similar technologies to provide a secure, efficient, and personalised browsing experience.

These technologies help us:

Keep you securely signed in
Remember your preferences
Save items in your shopping cart
Improve website performance
Analyse visitor behaviour
Personalise product recommendations
Measure advertising effectiveness
Enhance website security
Detect fraudulent activities

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.

3.7Types of Cookies We Use

Essential Cookies: These cookies are necessary for the operation and security of our website. Without them, certain features such as checkout, account login, and payment processing may not function correctly.
Performance & Analytics Cookies: These cookies help us understand how visitors use our website so that we can improve functionality, navigation, and user experience.
Functional Cookies: These cookies remember your preferences, such as language, login status, saved addresses, and shopping preferences, making future visits more convenient.
Marketing & Advertising Cookies: These cookies enable us and our authorised partners to deliver relevant advertisements, promotional offers, and personalised product recommendations based on your browsing behaviour and interests.
Security Cookies: These cookies help protect our website by detecting suspicious activity, preventing fraudulent transactions, and maintaining account security.

3.8Children's Privacy

SOLIA products and services are intended for individuals who are legally capable of entering into a binding contract under applicable law. We do not knowingly collect personal information from children without the consent of a parent or legal guardian where such consent is required by law.

4. How We Use Your Information

At SOLIA, every piece of information we collect serves a legitimate purpose. We use your personal information responsibly to provide a secure, personalised, and seamless experience while continuously improving our products and services.

Depending on your interaction with us, your information may be used for one or more of the following purposes.

4.1Delivering Our Products & Services

We use your information to:

Process and confirm your orders.
Arrange packing, shipping, and delivery.
Process payments securely.
Generate invoices and order confirmations.
Manage returns, replacements, cancellations, and refunds.
Provide customer support before and after purchase.

4.2Managing Your SOLIA Account

If you choose to create an account, your information helps us:

Verify your identity.
Secure your account.
Remember your preferences.
Maintain your order history.
Save delivery addresses.
Manage wishlists and subscriptions.
Offer a personalised shopping experience.

4.3Personalising Your Experience

We analyse your interactions with our website to:

Recommend relevant products.
Display content based on your interests.
Improve website navigation.
Optimise product discovery.
Enhance your overall shopping experience.

Our objective is to make your experience with SOLIA more relevant, intuitive, and convenient.

4.4Customer Communication

We may contact you when necessary to:

Confirm purchases.
Provide shipping and delivery updates.
Respond to your enquiries.
Resolve complaints or support requests.
Share important account or security notifications.
Inform you about changes to our products, services, or policies.

Communication may take place through email, SMS, telephone, WhatsApp, mobile notifications, or other officially supported channels.

4.5Doctor Consultations & Skincare Guidance

Where you voluntarily request an online consultation, your information may be used to:

Schedule appointments.
Understand your skin concerns.
Provide personalised skincare guidance.
Recommend suitable SOLIA products.
Maintain consultation records for follow-up support.
Improve the quality of our consultation services.

Any recommendations provided during consultations are intended for informational purposes and should not replace professional medical diagnosis or treatment where required.

4.6Marketing & Promotional Communications

With your consent or where otherwise permitted by applicable law, we may send you:

New product launches.
Exclusive offers.
Educational skincare content.
Product recommendations.
Brand updates.
Surveys and feedback requests.
Invitations to promotional campaigns or events.

You may unsubscribe from promotional communications at any time using the unsubscribe option provided in the communication or by contacting us directly.

4.7Improving Our Business

We continuously evaluate our products and digital services to deliver a better customer experience.

Your information may therefore be used to:

Analyse website traffic.
Understand customer preferences.
Improve product formulations.
Enhance website functionality.
Measure campaign effectiveness.
Develop new products and services.
Conduct internal research and business analytics.

Whenever practical, such analysis is performed using aggregated or anonymised information.

4.8Fraud Prevention & Security

Protecting our customers is a priority.

Your information may be used to:

Detect suspicious or fraudulent activities.
Prevent unauthorised transactions.
Verify customer identity where necessary.
Protect customer accounts.
Monitor website security.
Investigate policy violations.
Comply with cybersecurity requirements.

4.9Compliance with Legal Obligations

We may process or disclose personal information where required to:

Comply with applicable laws and regulations.
Respond to lawful requests from courts, regulatory authorities, or government agencies.
Protect the rights, property, reputation, or safety of SOLIA, our customers, employees, or business partners.
Enforce our Terms of Use and other legal agreements.

5. When We Share Your Information

SOLIA does not sell or rent your personal information to third parties for their independent marketing purposes.

We may share your information only when reasonably necessary for operating our business or where required by law.

This may include sharing information with:

Technology & Website Partners: Companies that help us operate, maintain, host, secure, and improve our website and digital infrastructure.
Payment Processing Partners: Authorised payment gateway providers who securely process online transactions. SOLIA does not store your complete payment card details, CVV, UPI PIN, or internet banking credentials.
Logistics & Delivery Partners: Courier companies and fulfilment partners responsible for delivering your orders.
Customer Support Partners: Service providers assisting us in responding to enquiries, managing complaints, and providing customer assistance.
Marketing & Analytics Providers: Partners who help us measure website performance, understand customer behaviour, improve advertising campaigns, and optimise our digital services.
Professional Advisors: Lawyers, auditors, accountants, consultants, insurers, and other professional advisers engaged by SOLIA under appropriate confidentiality obligations.
Regulatory & Government Authorities: Where disclosure is required by applicable law, judicial process, or regulatory direction.
Corporate Transactions: If SOLIA undergoes a merger, acquisition, restructuring, investment, or transfer of business assets, customer information may be transferred as part of that transaction, subject to applicable legal safeguards.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal, accounting, tax, regulatory, or contractual obligations.

The retention period may vary depending on the nature of the information, the services provided, and applicable legal requirements.

When information is no longer required, it is securely deleted, anonymised, or otherwise disposed of using appropriate safeguards.

7. Cross-Border Processing & Data Transfers

SOLIA primarily stores and processes personal information within India.

However, certain technology platforms, cloud service providers, analytics providers, payment processors, or other authorised service providers may process information in jurisdictions outside India.

Where such transfers occur, SOLIA takes reasonable contractual, technical, and organisational measures to ensure that your personal information receives a level of protection consistent with applicable law and this Privacy Policy.

Regardless of where your information is processed, SOLIA remains committed to protecting your privacy through appropriate security controls and responsible data handling practices.

8. Disclosure of Personal Information

SOLIA respects your privacy and does not sell or disclose your personal information except where necessary for legitimate business operations, legal compliance, or with your consent.

Information may be disclosed only in the circumstances described below.

8.1Business Reorganisation

If SOLIA undergoes a business restructuring, merger, acquisition, investment, joint venture, sale of assets, or any similar corporate transaction, your personal information may form part of the transferred business assets.

Where legally required, we will take reasonable steps to notify affected customers before such transfer becomes effective and ensure that the receiving entity continues to protect your information in accordance with applicable law.

8.2Legal & Regulatory Compliance

We may disclose personal information when disclosure is necessary to:

comply with applicable laws, regulations, judicial proceedings, or lawful governmental requests;
respond to orders issued by courts, law enforcement agencies, or regulatory authorities;
meet statutory reporting or compliance obligations; or
protect our legal rights where disclosure is required by law.

8.3Protection of Rights & Public Safety

Where reasonably necessary, SOLIA may disclose relevant information to:

investigate suspected fraud or unlawful activities;
prevent unauthorised access to our systems;
protect the safety, rights, property, or security of our customers, employees, partners, or the public;
enforce our Terms of Use or other contractual rights; or
establish, exercise, or defend legal claims.

Such disclosures will be limited to the information reasonably necessary for the intended purpose.

9. Protecting Your Information

Protecting your personal information is one of SOLIA's highest priorities.

We implement appropriate administrative, technical, and organisational safeguards designed to help protect personal information from unauthorised access, alteration, disclosure, misuse, or accidental loss.

These safeguards may include:

Secure Socket Layer (SSL) encryption
Secure payment processing
Access controls and authentication measures
Data encryption where appropriate
Regular system monitoring
Controlled employee access
Periodic security assessments

While we continuously work to maintain a high standard of information security, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Accordingly, although SOLIA takes commercially reasonable measures to protect your information, no security system can provide an absolute guarantee against every possible cyber risk.

10. Third-Party Websites

For your convenience, the SOLIA website may contain links to third-party websites, applications, social media platforms, payment gateways, or other external services.

These third-party platforms operate independently of SOLIA and maintain their own privacy practices.

SOLIA is not responsible for the content, security, privacy practices, or data handling policies of any external website or service.

We encourage you to review the privacy policy and terms of use of every third-party platform before sharing any personal information.

11. Updates to This Privacy Policy

Technology, business practices, and legal requirements continue to evolve. As a result, SOLIA may revise this Privacy Policy from time to time to reflect operational improvements, legal developments, or changes to our products and services.

Whenever material changes are made, the revised Privacy Policy will be published on our official website together with the updated "Last Updated" date.

Where required by applicable law or where changes materially affect your rights, we may also notify you through email, website notifications, or other appropriate communication channels.

Your continued use of the SOLIA website or services after the revised Privacy Policy becomes effective constitutes your acknowledgement of the updated Policy, to the extent permitted under applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect and use your personal information.

12. Grievance Redressal & Contact Information

SOLIA is committed to addressing your privacy concerns, resolving complaints promptly, and maintaining transparency in the way we handle personal information.

If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights, or would like to raise a concern relating to the collection, use, disclosure, or processing of your personal information, you may contact our designated Grievance Officer.

The Grievance Officer has been appointed in accordance with applicable Indian laws governing privacy, digital personal data, and electronic commerce.

Grievance Officer

Name: Adv. Mr. Sushant Pandey
Designation: Grievance Officer
Company
Registered Office: B-1 Alokpuri Ravindrapalli, Lucknow -226016
Customer Support: support@solia.in
Telephone: +91-9953236365

We endeavour to acknowledge your grievance promptly and make reasonable efforts to resolve it within the timelines prescribed under applicable law.

If you are not satisfied with our response, you may pursue any remedies available under applicable Indian laws.

13. Contact Us

We value your trust and are committed to addressing your questions, feedback, and privacy-related concerns promptly.

If you have any queries regarding this Privacy Policy, the way we collect or process your personal information, or wish to exercise your privacy rights, please feel free to contact us.

SOLIA Customer Care

Email: support@solia.in

For faster assistance, please include your name, contact details, order number (if applicable), and a brief description of your query in your email. Our team will make reasonable efforts to respond as promptly as possible.

We appreciate your trust in SOLIA and remain committed to protecting your privacy with transparency, integrity, and care.