Shipping, Cancellation, Return & Refund Policy

Delivery Coverage

SOLIA currently delivers across most serviceable locations within India through our authorised logistics partners.

At present, international shipping is not available. We may introduce international delivery services in the future.

Order Processing

Orders are generally processed within 24 business hours after successful payment confirmation.

During periods of exceptionally high demand, including product launches, festive seasons, promotional campaigns, or unforeseen operational circumstances, processing may take up to 7 business days.

Business days exclude Sundays and public holidays unless otherwise specified.

Delivery Timeline

Estimated delivery timelines are:

• Metro Cities: 2–5 Business Days
• Tier II & III Cities: 3–7 Business Days
• Remote Locations: 5–10 Business Days

Delivery timelines are estimates only and may vary depending on courier operations, weather conditions, government restrictions, or other circumstances beyond SOLIA's reasonable control.

Shipping Charges

• Free Standard Shipping on eligible orders as displayed on our Website at the time of checkout.
• Applicable shipping charges, if any, will be clearly displayed before payment.

SOLIA reserves the right to revise shipping charges without prior notice.

Order Tracking

Once your order has been dispatched, you will receive your shipment tracking details through Email, SMS, and/or WhatsApp (where applicable).

You may track your shipment using the tracking link provided.

We understand that plans may change.

You may request cancellation of your order before it has been packed or dispatched.

Cancellation requests can be submitted by contacting our Customer Care team with your Order Number.

Once an order has entered the shipping process or has been handed over to our courier partner, cancellation will no longer be possible.

Orders placed under expedited delivery services (including Same-Day or Next-Day Delivery, where available) are processed immediately and generally cannot be cancelled or modified.

SOLIA reserves the right to refuse cancellation requests after dispatch or where fraudulent activity is suspected.

Where cancellation is approved before dispatch:

• Prepaid orders will be refunded to the original payment method.
• Refunds are generally initiated within 5–7 business days after cancellation approval.

The actual credit timeline may vary depending upon your bank or payment service provider.

Refunds will only be made to the original payment instrument used during purchase.

Customer satisfaction is important to us.

As skincare products are personal care items, SOLIA does not accept returns or exchanges for products that have been opened, used, or simply because they are no longer wanted.

Returns or replacements are accepted only in the following situations:

• Incorrect product received.
• Product received in a physically damaged condition.
• Product received with manufacturing defects.
• Product missing from the shipment.
• Product received beyond its expiry date.

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.

To help us investigate your request efficiently, kindly provide:

• Order Number
• Photographs of the product
• Photographs of the shipping package
• A clear continuous unboxing video recorded from the moment the package is opened until all contents are visible.

Failure to provide sufficient supporting evidence may delay or prevent claim approval.

Once your request is received:

• Our Quality Assurance team will review the information submitted.
• Additional information may be requested if necessary.
• Where required, SOLIA may arrange pickup of the product through an authorised logistics partner.

Claims are generally reviewed within 2 business days, although additional time may be required in complex cases.

If your claim is approved, SOLIA may, at its sole discretion:

• Replace the product;
• Issue a refund to the original payment method; or
• Offer another appropriate resolution where permitted by law.

Approved refunds are generally processed within 5–7 business days after completion of verification.

To maintain product integrity and customer safety, return or replacement requests will not be accepted in situations including, but not limited to:

• Products that have been opened, used, or tampered with.
• Requests submitted after 48 hours from delivery.
• Missing original product or packaging where required for verification.
• Damage resulting from misuse, improper storage, or accidental handling after delivery.
• Minor variations in packaging or colour that do not affect product quality.
• Failure to provide a valid unboxing video or sufficient supporting evidence.
• Incorrect shipping address or contact information provided by the customer.
• Refusal to accept delivery from the courier partner.
• Multiple fraudulent or abusive return claims.

If an order is returned to SOLIA due to:

• incorrect or incomplete delivery information,
• repeated failed delivery attempts,
• customer unavailability,
• refusal to accept delivery,

SOLIA may deduct applicable shipping and handling charges before processing any eligible refund.

For any questions regarding your order, shipping, cancellations, returns, or refunds, please contact our Customer Care team.

Email: support@solia.in

Our team will make every reasonable effort to resolve your concern promptly and fairly.